Alkhalej AlzahabiAlkhalej Alzahabi
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FAQ

Got a question? We probably have the answer

We've gathered the most common questions we hear from customers about our services and how we work.

What areas do you cover?
We serve Muscat, Al Batinah (north and south), and nearby suburbs. Contact us with your location to confirm coverage and arrival time.
Do you offer emergency service outside business hours?
Yes, we have an emergency line for urgent faults such as a complete AC breakdown during extreme heat. Call or message us on WhatsApp and we'll arrange a visit as fast as possible.
How is pricing determined?
Pricing depends on service type, number of units, and equipment condition. We always give you a clear quote before starting work — no hidden fees.
Is there a guarantee on the service?
Yes, we guarantee the quality of our work and the parts we use. If you face any issue after the visit, we'll address it at no extra charge within the guarantee period.
Do I need to be present during the visit?
It's best if you or another adult is present to facilitate access to the units and coordinate directly with the technician, especially for a first visit.
Do you also work in villas, offices and businesses?
Yes, we serve homes, villas, apartments, offices and commercial premises, with special maintenance contracts for sites with a large number of units.
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